Frequently Asked Questions

Everything you need to know about shopping with La Belagine. Can't find your answer? Contact us.

🚚 Shipping

Do you offer free shipping?
Yes — every order ships free, worldwide. No minimum purchase required.

How long does shipping take?
Most orders arrive within 7–15 business days depending on your location. You'll receive a tracking number once your order ships.

Can I track my order?
Absolutely. Once your order ships, you'll receive an email with a tracking link. You can also visit our Track Your Order page anytime.

Do you ship internationally?
Yes, we ship to most countries worldwide. Free shipping applies to all international orders.

🛡️ Returns & Support

What is your return policy?
Our 30-Day Support Promise covers orders that arrive damaged, defective or not as described. Contact us within 30 days of delivery and we'll make it right with a fix, replacement or refund, depending on the issue.

How do I start a claim?
Email our support team through the Contact page with your order number and a short description of the problem. Photos help us resolve it faster. We'll send you instructions within 24 hours.

What if I simply changed my mind?
Change-of-mind requests aren't covered by the support promise. Contact us and we'll review your order case by case.

Do I have to pay for return shipping?
Defective or incorrect items are always returned at our expense. For other cases, we'll explain any return shipping costs before you send anything back.

How long do refunds take?
Once we approve a refund, it is processed within 5–7 business days to your original payment method.

💳 Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?
Yes. Our store uses SSL encryption and is PCI-compliant. Your payment information is processed securely and never stored on our servers.

Do you offer payment plans?
Shop Pay Installments may be available at checkout, allowing you to split your purchase into interest-free payments.

📦 Products

Are your products covered by a warranty?
Yes, all electronics come with a standard manufacturer warranty. Contact us if you experience any issues.

Where do your products come from?
We source high-quality tech products from vetted manufacturers and perform quality checks before listing them in our store.

Can I use your wellness devices if I have a medical condition?
Our wellness products (vibration plates, LED light therapy devices) are designed for general wellness use. If you have a medical condition, please consult your healthcare provider before use. These products are not intended to diagnose, treat, cure, or prevent any disease.

How do I set up my AI smart glasses / translation earbuds?
Each product comes with a user manual and quick-start guide. Download the companion app, pair via Bluetooth, and follow the on-screen setup — most devices are ready in under 2 minutes.

📧 Contact & Support

How do I contact customer support?
Visit our Contact page to reach our team. We typically respond within 24 hours.

Do you have live chat?
Yes — look for the chat widget in the bottom-right corner of our site for instant assistance during business hours.

🚚 Free shipping on every order · 30-Day Support Promise
La Belagine — Intelligence You Wear